Frequently Asked Questions
- Is there an option to return items I don’t like or that don’t fit?
Please contact Angie's Showroom before returning any items for size exchange. We understand that lingerie might be tricky and every body type is different. That is why we offer a size exchange. However, we cannot offer refunds/returns on certain items, due to hygiene reasons. If you purchased an item from us and want to exchange it, we ask that you inform us within 15 days. For more information, please visit the Returns & Exchange section for special instructions and any further information.
- I really want to order online, but I am not sure what size will fit me. What should I do?
Don’t worry, dear. We have a size chart for your reference. When you order an item, you will be asked for a size. You can easily view the size chart and order accordingly. This way you can be sure that the item you purchased fits you perfectly. Otherwise, please email us at firstname.lastname@example.org with your order number and measurements, so we can find the right size for you.
- What if the size is still wrong even after I refer to the size chart?
A well-fitted lingerie is important and, if the size you purchased does not fit perfectly, you can exchange it with another item of your size. To know more, please view the Returns page.
- How will I receive my refund?
Unfortunately, at the moment, we do not offer any refunds due to hygienic reasons. But we can exchange the item for you.
- What if my items are damaged during the delivery? Do I need to keep the damaged item or can I get it exchanged?
At Angie’s Showroom, complete customer satisfaction is what we strive for. Just drop us a message and we will do our best to make things right.
- How long do our international deliveries take to arrive?
International orders are prone to take time because of the custom inspections. You may expect your package to arrive somewhere between 5 to 25 days, depending on your location.
- What are the delivery charges?
For all our beloved customers, the delivery is free for all domestic and international shipments.
- Do you accept credit cards?
Yes, for your convenience, we accept all major brands of credit cards, as well as PayPal and other payment services.
- What if I need to cancel my order?
At the current time, an order may only be cancelled if it has not finished processing. Please, contact us as soon as possible if you want to cancel an order.
- Is my credit card information secure?
Yes! We understand how important privacy is and we work hard to earn your trust. Keep in mind that under no circumstance will we share or sell your personal information to any third party, nor do we store it in a database.
- What if I want a custom -made design? Is that possible?
Yes, we’d love to help you find something unique to you! In fact, all the designs can be custom made for you. Our priority is your satisfaction. Send us a request and we will work day and night to make sure your request is fulfilled. Sometimes, our customers don’t have a standard size or maybe desire a different color. We will work with you to find you a glamorous, customized lingerie design with you.